They were flying nurses to rooms. We were sent raw content and a problem.

The cost was not the training. It was the travelling.

Tjalas was training nurses the conventional way, which meant nurses going to places.

They were explicit about what that cost them. Travel. Opportunity cost, which in nursing means shifts covered by somebody else. And what they called the psychic cost, which is the plainer truth: the tiredness and disruption of sending clinical staff across the country to sit in a room.

That is the real economics of classroom training and it rarely appears in the training budget, because it is spread across travel, rota and goodwill instead.

They found us through the website, described the problem, and shared an internal report on what they had already worked out needed fixing.

What we were actually given

Raw content files. That was it.

Not storyboards, not a structure, not a script. Which is the normal situation and worth saying plainly, because a lot of vendors quote as though a designed course is going to arrive and then charge for the gap later.

Our instructional designers read the content and built the storyboards, gamified, before anything was produced. That is the step that decides whether a course works. Everything after it is production.

What it had to cover

Venous access devices. How to select the right device. Care and maintenance. Infection control. Potential complications and the interventions for them. Documentation, and a post test.

The build, including one deliberately unpopular decision

Learners could not move past a slide until they had finished it.

Locked navigation is irritating and we would not use it on most courses. On clinical sequencing it is right, because device selection makes no sense before the device types, and complications make no sense before the care protocol. Letting somebody skip ahead on this content is not freedom, it is a gap that shows up at a bedside.

Custom characters and illustrations built to their requirements rather than pulled from a library. A simple interface built to Tjalas branding, with instructions written into it. Images optimised without dropping quality, which matters when a course is opened on hospital wifi.

Quiz-games with multiple choice and true or false, to their specification. An interactive quiz and a results slide at the end. Voiceover throughout. A self-explanatory menu. Responsive and SCORM compliant.

What happened

Involvement and engagement rose after launch, and the response was strong. The gamified quizzes and instant results held people to the end. The voiceover kept learners active rather than drifting.

Tjalas reached the outcomes they set and have kept working with us since.

What we would tell someone in the same position

What we would tell a training team still running rooms

Add up the travel, the covered shifts and the days people lose either side before you compare the cost of building something. That total is usually larger than the build, and it recurs every year while the build does not. Then be honest with your vendor about what you are handing over. If it is raw content, say so and pay for the design step. It is the part that decides whether anyone finishes.